Refund and Returns Policy

Last Updated: 31-05-2024

Welcome to ilakkiyacholai publication. We are committed to providing our customers with high-quality eBooks and physical products, along with excellent customer service. Please read our Refund and Returns Policy carefully to understand your rights and our responsibilities.

1. Digital Products: eBooks

Due to the nature of digital products, all sales of eBooks are final. Once an eBook is purchased and delivered, it cannot be returned or refunded. However, we understand that there may be exceptional circumstances. Please review the conditions under which we may consider a refund.

2. Physical Products: Books

We want you to be completely satisfied with your purchase. If you are not satisfied with your physical book purchase, you may return it under the conditions outlined below.

3. Refund Eligibility for eBooks

We will consider a refund request for eBooks under the following conditions:

• Technical Issues: If you experience technical difficulties accessing or downloading the eBook, and our support team is unable to resolve the issue within 72 hours.
• Duplicate Purchases: If you accidentally purchase the same eBook more than once.
• Incorrect Product: If you receive a different eBook than the one you purchased.

4. Refund Eligibility for Physical Books

We will accept returns and issue refunds for physical books under the following conditions:

• Damaged or Defective: If the book is received damaged or defective.
• Incorrect Item: If you receive a different book than the one you ordered.

5. Non-Refundable Situations

Refunds will not be issued under the following circumstances:

• For eBooks: Change of mind after purchase, inability to access the eBook due to lack of compatible software or devices, or claims made 3 days after the purchase date.
• For Physical Books: Books returned more than 3 days after delivery, books that have been used, damaged by the customer, or are not in their original condition and packaging.

6. How to Request a Refund

To request a refund, please follow these steps:

For eBooks:

• Contact Customer Support: Email our support team at support@ilakkiyacholai.in with the subject line “eBook Refund Request”. Include your order number, purchase date, and a detailed description of the issue.
• Verification: Our support team will review your request and may ask for additional information to verify your claim.
• Resolution: If your refund request meets our criteria, we will process the refund within 5-7 business days. You will receive a confirmation email once the refund has been issued.

For Physical Books:

• Contact Customer Support: Email our support team at support@ilakkiyacholai.in with the subject line “Book Return Request”. Include your order number, purchase date, and reason for return.
• Return Authorization: Our support team will provide you with a return authorization and instructions on how to return the book.
• Return the Book: Ship the book back to us using a trackable shipping method. You are responsible for the return shipping costs unless the item is damaged or incorrect.
• Inspection and Refund: Once we receive and inspect the returned book, we will process your refund within 5-7 business days. You will receive a confirmation email once the refund has been issued.

7. Refund Process

Approved refunds will be issued to the original payment method used for the purchase. Depending on your bank or payment provider, it may take additional time for the funds to appear in your account.

8. Accessing Purchased eBooks

Once your purchase is complete, you can access your eBook by logging into your account on our website. To access your eBook:

• Login: Visit our website and log in using your registered email address and password.
• Library: Navigate to the “My Library” section to view and read your purchased eBooks.
• Support: If you encounter any issues accessing your eBook, please contact our support team at support@ilakkiyacholai.in.

9. Changes to This Policy

We reserve the right to modify this Refund and Returns Policy at any time. Any changes will be effective immediately upon posting the updated policy on our website. We encourage you to review this policy periodically to stay informed about our terms.

Thank You

Thank you for choosing ilakkiyacholai publication. We appreciate your business and are dedicated to providing you with the best possible experience.

By purchasing from our website, you agree to this Refund and Returns Policy.

Contact

If you have any questions or concerns about our Refund and Returns Policy, please contact us at:

support@ilakkiyacholai.in
+91 99629 18724